THE LIFELINE

Embrace operates the National Lifeline in Lebanon (1564) for Emotional Support and Suicide Prevention Hotline, in partnership with the National Mental Health Program at the Ministry of Public Health. On average, one person loses their life to suicide every 2.1 days, and on average, one person attempts suicide every 6 hours in Lebanon. The topic of suicide remains one that is a taboo in Lebanon, preventing hundreds from reaching out to support.
Because Talking Saves Lives, the National Lifeline is a preventive tool that offers an anonymous service for anyone who is in emotional distress or thinking of suicide through:
  • Immediate emotional support and psychological crisis intervention
  • Assessment of suicide risk and de-escalation of suicidal crises
  • Orientation to community-based resources close to where the caller lives
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  • Hotline
  • Ministry
  • MISSION
    THE LIFELINE’S MISSION
    • To increase awareness about suicide in Lebanon
    • To ensure the respect and empowerment of individuals experiencing suicidal thoughts
    • To provide persons struggling with suicidal thoughts with access to preventive tools through a safe place that offers an empathic listening ear, while also creating a network of community resources for to orient callers to further resources
    • To support those bereaved from suicide
  • VISION
    THE LIFELINE’S VISION
    • To ensure that every person in emotional distress is heard and supported
    • To ensure that no one dies of suicide in Lebanon
    • To be a center of excellence in suicide prevention in Lebanon and the region and a hub for training and research in the realms of suicide awareness, assessment, and prevention.
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LIFELINE
CALLS
RECEIVED
since 2017
HOURS OF OPERATIONS

HOURS OF OPERATIONS

  • The Lifeline’s operators are ready to listen, help, and support you anytime between 8:30 AM and 5:30 AM.
  • With your support, we can soon operate 24 hours a day.
  • Learn how you can contribute here

LIFELINE TEAM

The National Lifeline is a specialized telephone service that includes a network of highly trained operators who provide over the phone emotional support, suicide risk assessment and referrals to community mental health services. The operators are closely supported and supervised by skilled individuals who ensure a seamless operation.
  • Mireille Khoury, Lifeline General Manager
  • Reve Romanos, Lifeline Clinical Supervisor
  • Christine El Zein, Lifeline Clinical Supervisor
  • Marwa El Hajj, Lifeline Office Manager

A team of more than 120 trained volunteers operates the Lifeline

TRAINED LIFELINE OPERATORS

The National Lifeline is operated by a dedicated team of volunteers trained on de-escalation of emotional crises and collaborative intervention in life threatening suicidal emergencies. Our team of volunteers have a variety of educational and occupational backgrounds, are from all age groups, and come from various regions in Lebanon to serve the mission of the Lifeline. All the volunteers go through intensive workshops, and are trained in active listening skills, suicide risk assessment and crisis intervention.

BECOME A LIFELINE OPERATOR

Do you have a vested interest in mental health and improving the well-being of others? Ready to commit to the mission of saving lives? If you think you have what it takes to become a lifeline operator, the National Lifeline opens its doors to recruit volunteers 3 times a year.

Requirements to become an Lifeline Operator
  • Age 21 and above
  • Ready to commit to serve as a volunteer lifeline operator for a minimum of one year
  • Ready to volunteer for a total of 8 hours a week
  • Ready to volunteer in covering shifts during day and night shifts
All above requirements must be fulfilled to apply to this role. Applications are open for recruitment three times a year. All applications will be screened for eligibility criteria.
  • LIFELINE IMPACT

    As part of its mission, and in collaboration with the National Mental Health Program of the Ministry of Public Health (MOPH), Embrace Lifeline keeps track of its provided services both for quality assurance purposes and to report on the impact, quality, and frequency of use of its services.

    Through our impact reports we aim to offer a snapshot of the population that the National Lifeline serves, taking into consideration that this information is recorded as accurately as possible while not all information may be available at all times.
    Latest Lifeline Impact Report
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